Legacy software isn't necessarily bad software
Many agencies still running older, on-premise travel software chose it reasonably at the time — it may have been the best option available years ago, and it may still technically function. The issue isn't that it was a bad choice; it's that the constraints it was designed around (limited internet reliability, single-location operations, desktop-only access) no longer match how most agencies actually work today.
What's changed since then
Modern agencies expect staff to access the system from anywhere, expect real-time updates visible to the whole team instantly, and increasingly operate across multiple branches — none of which older, single-location desktop software was built to support well.
What to weigh in an upgrade decision
The upgrade decision usually comes down to whether the cost of continuing to work around legacy limitations (manual workarounds, delayed visibility, difficulty adding a new branch) exceeds the cost and disruption of migrating to a modern system — a calculation that tips further toward migrating the more an agency grows.
How Muhasib supports migration
Muhasib's onboarding process is built around importing data from an agency's existing system, so upgrading from legacy software doesn't mean losing years of customer and supplier history.