Compliance

Record-Keeping Requirements Every UAE Travel Agency Should Know

FTA and DTCM both expect records retained for years, not months. Most spreadsheet-based agencies aren't actually compliant with this.

TThasneem·May 2023·5 min read
3D illustration of several scattered small documents flowing into one central open folderCompliance

Retention is longer than most agencies assume

UAE tax and regulatory requirements generally expect financial records to be retained for a period of years, not months — long enough that "it's on someone's old laptop" or "it was in an email that got deleted" isn't a defensible answer if records are ever requested for audit or dispute purposes.

Where spreadsheet-based retention falls short

A spreadsheet stored on a single person's computer, without a consistent backup and archiving process, is genuinely fragile over a multi-year retention period — hardware fails, files get overwritten, staff who managed the file leave without a clear handover.

What durable record-keeping actually requires

Reliable long-term retention needs centralised storage (not one person's device), regular backups, and a structure that makes old records genuinely searchable years later — not just technically present in an archive nobody can navigate.

How Muhasib supports this

Every booking, invoice, and transaction in Muhasib is stored centrally in the tenant database rather than on individual devices, with the historical record remaining searchable and reportable years after the fact.

Tags

record keeping requirements UAEtravel agency document retentionFTA record retention

Ready to run your business on one system?

One flat fee with 10 users included, no setup fee — import your data and see your books the same day.

How can we help?

Pick a starting point. A specialist can walk your team through Muhasib on your own data.