Email approvals work — until they don't
A corporate account with a handful of above-policy booking requests a month can get by on a quick approval email to the client's travel manager. As the account grows, that same process becomes a genuine bottleneck — approval emails sit unanswered, get buried, or (worse) get lost entirely, leaving no record of who approved what when a booking is later questioned.
The audit trail problem
Beyond the delay, email-based approval leaves a weak audit trail. If a client's finance team later asks why a business-class fare was approved against policy, "there's an email somewhere" isn't a satisfying answer — and searching for it wastes time both sides would rather not spend.
What a proper approval workflow looks like
A structured approval workflow routes above-policy requests to the right approver automatically, records the decision with a timestamp, and makes that record retrievable in seconds rather than requiring an email search.
How Muhasib supports this
Muhasib's workflow engine routes above-policy bookings or discount requests through a configurable approval chain, with a full audit trail — giving both the agency and the corporate client a reliable record, not an email thread nobody can find later.