It's not that spreadsheets are bad
Spreadsheets are genuinely good tools — flexible, familiar, cheap. That's exactly why so many travel agencies still run their core booking and accounting process on one: it worked when the business was small, and switching feels like a project nobody has time for while the current version, imperfect as it is, still technically functions.
The gap between "functions" and "works well"
A spreadsheet-based process rarely fails outright — it just quietly costs more than it should: time spent on manual data entry, errors that slip through unnoticed, no real-time visibility into performance. None of that shows up as a crisis, so it's easy to keep tolerating it.
Why agencies delay switching anyway
The delay is usually less about the cost of new software and more about the perceived disruption of migrating — a fear that's often larger than the reality, especially with a system designed to import existing customer and supplier data during onboarding.
How Muhasib eases this transition
Muhasib's onboarding includes importing your existing customer, supplier, and chart-of-accounts data, so moving off spreadsheets doesn't mean starting from zero — it means keeping your data and finally getting a system built to grow with it.