Generic ERP gets you partway
Agencies that start on a generic ERP — often chosen because it's well-known or handles general accounting reliably — usually reach a point where the gaps become too costly to keep working around: no native concept of a booking, no commission tracking, no travel-specific VAT handling.
The specific gaps agencies report
The most commonly cited reasons for switching are the same handful, repeated across different agencies: manually tracking supplier costs outside the ERP because it has no booking concept, custom workarounds for commission income that break whenever the accounting team changes, and VAT configuration that never quite matched travel-specific requirements.
What switching actually resolves
Moving to a travel-native system resolves these gaps at the structural level rather than through more custom configuration — bookings, commission, and travel VAT become core, supported concepts instead of workarounds layered onto a generic tool.
How Muhasib addresses this
Muhasib is built with travel bookings, commission tracking, and travel-specific VAT as native concepts, which is precisely the set of gaps that pushes agencies to look for an alternative to generic ERP software.