Trades & Home Services
ERP software built for electrical & plumbing.
Electrical & Plumbing is Muhasib's one existing, fully-built vertical in the entire Trades & Home Services category.
How it works
The business model
Sells: labour (electrical/plumbing repair, installation, inspection) plus stocked parts/materials consumed on the job (wiring, fittings, pipes, fixtures) — hence STK alongside SVC. Delivery model is a partner network, not a direct payroll workforce: a Partner is either freelance (an individual tradesperson) or company (a firm that itself has multiple sub-workers).
What you get
Modules included
Everything a electrical & plumbing business needs, in one subscription.
Visibility
Reports and dashboards
See how the business is doing without waiting on anyone.
Reports
- Job Completion Rate
- Technician (Partner) Utilization
- First-Time-Fix Rate
- SLA Compliance Partner Tier Distribution
- Tier Progression Over Time Revenue by Partner / by Tier / by Service Type Ratings Summary (average, volume, trend) per Partner Reward Programme/Campaign Redemption Parts Consumption & Margin per Job
Dashboard widgets
- Open jobs by status (New/Assigned/En Route/On Site/Completed) Top-rated Partners this month Tier distribution snapshot (count of partners per tier) Low-stock parts alert Revenue this month by Partner tier Pending ratings (jobs completed, no rating submitted yet)
Built for reality
What Muhasib handles
The situations that break generic software are designed in from day one.
Partner has no coverage for a job's location (outside every partner's service radius) — job stays unassigned, Dispatcher manually widens the search or escalates.
Technician (Partner/Worker) no-show or delay — job stays in Assigned/En Route status past SLA, triggering an SLA breach alert.
Job requires additional parts/return visit — a follow-up Job/Work Order is linked to the original; parts line items added on the return visit.
Customer not present at scheduled time — job marked as a failed visit, rescheduled, no charge for the aborted visit (configurable).
Partner disputes a rating — rating remains visible with a flagged/disputed marker (manual review by Partner Manager); no automatic removal.
Worker promoted to Partner mid-job — in-flight job/ticket assignment carries over to the new Partner record.
Built for your business. Ready in under an hour.
Subscribe today and get your electrical & plumbing business fully set up on Muhasib — all modules, no hidden fees.