Healthcare & Medical
ERP software built for clinics.
A Clinic is general outpatient care delivered by a single doctor or a small group of doctors (typically 1–10), seeing patients by appointment (and some walk-ins) for consultation, diagnosis, and prescription — without inpatient beds, withou…
How it works
The business model
Revenue streams: Consultation fees (per-visit or per-package), minor in-clinic procedures, prescription/referral fees where applicable, follow-up visit fees. Patient types: Walk-in, appointment-booked, referred (from another clinic/hospital), insured (panel/network) vs. self-pay. Payer model: Self-pay (cash/card at time of service) and insurance-billed (claim submitted to a payer, patient pays co-pay/deductible only) — both must be supported on the same invoice workflow.
What you get
Modules included
Everything a clinics business needs, in one subscription.
Visibility
Reports and dashboards
See how the business is doing without waiting on anyone.
Reports
- Patient Visits
- Doctor Performance
- Appointment Statistics
- Diagnosis Statistics
- Insurance Claims Status
- Revenue by Consultation Type
- No-Show Rate
- New vs. Returning Patient Ratio
Dashboard widgets
- Today's Appointments (per doctor)
- Checked-In / Waiting Room count
- Doctor Utilization
- Revenue MTD
- Outstanding Insurance Claims
- No-Show Rate (rolling 30-day)
- New Patient Registrations (weekly)
Built for reality
What Muhasib handles
The situations that break generic software are designed in from day one.
No-show: Appointment auto-flagged No-Show after grace period; patient's no-show history visible to Receptionist for future booking-policy decisions (e.g.
Walk-in without appointment: Receptionist can create an immediate Appointment record with status Checked-In directly (skips the "Scheduled" state), same downstream Consultation flow applies; doctor availability still che…
Insurance claim rejection/appeal: Claim status -> Rejected with a reason code -> Billing Clerk can either bill the patient the full amount (self-pay fallback) or initiate an Appeal (claim re-submitted with additional doc…
Prescription refill without a visit: Patient requests a refill by phone/portal -> routed as a lightweight request to the prescribing Doctor for async approval (no new Consultation created) -> on approval, a new Prescript…
Emergency/urgent-priority scheduling: Appointment Booking Wizard's priority field (Routine/Urgent/Emergency) — an Urgent/Emergency booking can override normal slot availability with a "double-book with acknowledgment" pa…
Patient record access control (explicit permissions depth point, not just a checkbox): see §10 — the default policy is deny-by-role for clinical content, and any widening (e.g.
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