Professional & Business Services
ERP software built for it services and support.
An IT support/managed-services business handling client tickets both remotely and on-site (FLD) — requires the ticketed service_desk workflow (same module as Mobile Repair Centers/Auto Repair Workshops) applied to IT support tickets rather…
How it works
The business model
Provides IT support (helpdesk tickets, on-site visits, managed-services contracts) to client businesses, billed either per-ticket, hourly, or via a monthly managed-services retainer (covering unlimited/capped support within scope). SLA compliance (response time, resolution time) is a key service-quality metric, often contractually defined.
What you get
Modules included
Everything a it services and support business needs, in one subscription.
Visibility
Reports and dashboards
See how the business is doing without waiting on anyone.
Reports
- SLA Compliance Rate
- Ticket Volume by Client
- Resolution Time by Technician
- Retainer Utilization vs. Contracted Scope
- Revenue by Billing Model
Dashboard widgets
- Open Tickets by Priority
- SLA Breach Risk (approaching deadline)
- Technicians On-Site Today
- Revenue MTD
Built for reality
What Muhasib handles
The situations that break generic software are designed in from day one.
SLA breached (escalation + possible contractual penalty)
ticket requires escalation beyond assigned technician's expertise
client exceeds managed-services retainer cap (overage billing policy)
on-site visit access denied/rescheduled
recurring issue pattern suggesting a root-cause problem beyond ticket-level fixes
Related in Professional & Business Services
Built for your business. Ready in under an hour.
Subscribe today and get your it services and support business fully set up on Muhasib — all modules, no hidden fees.