Professional & Business Services
ERP software built for pro services.
A PRO (Public Relations Officer) Services firm acts as a professional government-liaison agent on behalf of other companies and individuals: visa processing, labour-card renewals, trade-licence amendments, chamber-of-commerce/embassy attest…
How it works
The business model
Revenue streams: Per-transaction service fee (each visa/renewal/amendment is a distinct billable event), government fee pass-through, annual/monthly retainer fee for standing corporate clients that covers a baseline volume of routine transactions plus a per-transaction rate for overage. Customer types: Corporate clients on a standing PRO-outsourcing relationship (majority of revenue), occasional individual/one-off clients.
What you get
Modules included
Everything a pro services business needs, in one subscription.
Visibility
Reports and dashboards
See how the business is doing without waiting on anyone.
Reports
- Retainer Utilisation (allowance used vs remaining per client)
- Transaction Volume by Client/Type
- Renewal Compliance (documents renewed on time vs lapsed)
- Government Fee Reconciliation
- Revenue by Service Category (service fee vs retainer vs overage)
- Account Manager Productivity
Dashboard widgets
- Upcoming Expiries (next 30/60/90 days)
- Requests Pending Government Response
- Retainer Accounts Nearing Allowance Limit
- Today's Requests
- Government Fee Float Balance
- Top Retainer Accounts by Volume
Built for reality
What Muhasib handles
The situations that break generic software are designed in from day one.
Retainer client's transaction volume consistently exceeds the baseline allowance -> Account Manager flagged to renegotiate the retainer tier rather than repeatedly billing overage.
Tracked document expiry missed due to a data-entry gap in the Renewal Calendar -> firm liability exposure; requires an audit-logged escalation workflow and a post-incident review, not a silent close.
Client terminates the retainer mid-cycle -> pro-rated final invoice, Renewal Calendar entries for that client archived (not deleted, in case of a later dispute).
Individual/ad-hoc client mistaken for a retainer client's employee (shared surname/company) -> standard contacts duplicate-detection applies.
Government fee changes mid-retainer-cycle -> per-transaction pass-through adjusts automatically since it is billed at cost per transaction, independent of the fixed retainer fee.
Built for your business. Ready in under an hour.
Subscribe today and get your pro services business fully set up on Muhasib — all modules, no hidden fees.