CRM
A CRM That Knows What a Travel Lead Actually Looks Like
Two-stage pipeline, lead-to-opportunity conversion, WhatsApp and email-to-lead capture, and every booking linked back to the contact — built for travel sales, not adapted from generic CRM.
Travel sales moves fast and mostly happens outside email — a WhatsApp enquiry about a Maldives package, a walk-in asking about visa turnaround, a corporate client's assistant emailing for a group booking. A CRM that only tracks form submissions misses most of a travel agency's actual pipeline.
Muhasib's CRM was built around how travel leads really arrive: WhatsApp and email are captured directly into the pipeline, leads convert cleanly into opportunities, and every booking, quote and conversation for a contact lives on one profile — visible to whoever picks up next.
2
Capture channels: WhatsApp + email
1
Profile per customer, full history
Live
Team performance reporting
The problem
Where things break down today
Leads coming in through WhatsApp, phone and email with no single pipeline to track them
No visibility into which salesperson is converting leads and which are letting them go cold
Lost leads with no recorded reason, so the sales team keeps making the same mistakes
Customer history scattered — a repeat client's past bookings aren't visible to whoever answers this time
No way to see team or individual performance without manually compiling reports
The answer
How Muhasib solves it
Built for UAE travel agencies — not adapted from generic software.
WhatsApp & Email-to-Lead
Incoming WhatsApp messages and emails are captured directly into the CRM pipeline as leads — nothing has to be manually re-entered from a chat thread.
Two-Stage Lead → Opportunity Pipeline
Leads qualify into opportunities with a full activity trail, lost-reason tracking, and pipeline, kanban, table and reporting views of the same data.
Every Booking Tied to the Contact
A customer's full history — leads, quotes, confirmed bookings, invoices and conversations — lives on one profile, so context never depends on one salesperson's memory.
Team and Individual Performance Reporting
See conversion rates, response times and revenue by salesperson or team, with exportable reports — not a manual spreadsheet exercise.
What you get
Modules included
All modules included in every subscription. No à la carte fees.
Why a generic CRM doesn't fit travel sales
Most CRMs are built around a B2B sales motion — a form fill, a demo call, a contract. Travel sales looks different: high volume, fast-moving, often conversational (WhatsApp, phone, walk-in), and every lead is really a request for a quote against real supplier availability and pricing.
Muhasib's CRM is built for that shape of sales: leads convert into opportunities that link directly to real bookings, so a salesperson isn't tracking a deal in one tool and building the actual quote in another.
What changes when every channel feeds one pipeline
When WhatsApp and email leads land automatically in the same pipeline as everything else, a sales manager finally has one complete picture of demand — instead of a CRM that only shows the leads that happened to come through a web form, undercounting real volume.
It also means no lead depends on one person remembering to log it. If a customer messages a different staff member next time, their full history — including that first WhatsApp enquiry — is already there.
Yes. Incoming WhatsApp messages are captured as leads directly in the pipeline, alongside email-to-lead capture via IMAP polling.
Built for your business. Ready in under an hour.
Subscribe today and get your travel agency fully set up on Muhasib — all modules, no hidden fees.